Who we are
Briwmal Financial Services (Pty) Ltd
Website:www.briwmal.co.za
1. Introduction
Briwmal Financial Services (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is processed fairly, lawfully, and transparently, in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website, services, WhatsApp communication channels, and any digital platforms connected to Briwmal Financial Services.
By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We may collect and process the following categories of personal information:
2.1 Information You Provide Directly
- Full Name
- Surname
- Email Address
- Cellphone Number
- ID Number (where required for certain financial services)
- Type of enquiry (e.g., Policy Administration, Consolidations, Investments, Life Cover, Funeral Policies, Wills & Estates, Group Schemes, Fleet, Commercial Insurance, Customer Care)
- Any information you voluntarily provide via our contact forms or WhatsApp chatbot
- Consent to be contacted (POPIA checkbox)
2.2 Automatically Collected Information
When you visit our website, we may collect:
- IP Address
- Device and browser information
- Cookies and analytics data
- Website usage behaviour
2.3 Third-Party Data Sources
We may receive personal information from:
- Business partners
- Lead generation platforms
- Social media integrations
- WhatsApp Business API providers
3. Why We Collect Personal Information
We use your information for the following purposes:
- To respond to enquiries and provide support
- To provide financial and insurance advisory services
- To qualify, route, and manage leads efficiently
- To improve customer experience and communication
- To process applications and prepare quotes
- To send updates, educational content, or relevant service information
- To comply with legal obligations and FICA/FAIS requirements
- To ensure security, prevent fraud, and protect our systems
4. Legal Grounds for Processing
We process personal information under the following POPIA-compliant grounds:
- Consent — when you submit a form or opt in via WhatsApp
- Contractual necessity — when we need the information to provide a service
- Compliance with law — for regulatory requirements in the financial industry
- Legitimate interest — improving service and customer experience
5. Sharing of Personal Information
We do not sell your personal information.
We may share your data only with:
- Internal staff responsible for sales, support, underwriting, or customer care
- Service providers such as:
- WhatsApp API partners
- CRM/lead routing tools
- Form and automation tools
- Cloud hosting providers
- Regulatory bodies when legally required
- Insurance partners (with your consent)
All third parties are required to comply with POPIA
6. Data Storage and Security
We implement industry-standard security measures to protect your personal information, including:
- Secure servers
- Encrypted email communications
- Access control and internal confidentiality protocols
- Firewalls and malware protection
- POPIA-compliant data handling procedures
Your information is stored securely and retained only for as long as necessary for business or legal purposes.an also see and edit that information.
7. Your Rights Under POPIA
As a data subject, you have the right to:
- Access your personal information
- Request correction or deletion
- Withdraw consent
- Object to processing
- Request information on third parties we may share your data with
- Lodge a complaint with the Information Regulator
To exercise any of these rights, contact us at:
info@briwmal.co.za
087 822 1554
8. Cookies and Tracking Technologies
We use cookies to:
- Improve website performance
- Personalise user experience
- Track analytics and website behaviour
You can manage cookie preferences through your browser settings.
9. WhatsApp and Chatbot Communications
By contacting us via WhatsApp, you acknowledge that:
- Your number will be used to communicate with you
- Automated messages may be used for routing and support
- Your conversation may be processed by third-party WhatsApp API providers
- All communication is stored in line with POPIA regulations
10. Changes to This Privacy Policy
We may update this Policy periodically.
The latest version will always be available on our website
11. Contact Information
For queries regarding this Privacy Policy or your personal information:
Email: info@briwmal.co.za
Website: www.briwmal.co.za
Phone: 087 822 1554